SHIPPING AND RETURNS

Shipping Policy

Please be patient with me and understand that all my products are hand made to order.

Your order will normally be dispatched within 7-10 days.

If you need a gift for a specific date, please message me so I can do my best to accommodate you.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Return & Exchange Policy

I gladly accept returns and exchanges but the costs incurred will be your responsibly unless the item is defective.

Please contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery

Cancellations can only be made if I have not started making your product.

The following items can't be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalised orders
Perishable products (like food or flowers)
Digital downloads
Intimate items (for health/hygiene reasons)

Conditions of return.

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.